Jira Service Management

{"xsrfToken":"BGZ1-40OU-253L-M68O_c145bb06f9f06c17bead486594e12be9abb34680_lout","branding":{"id":"16","key":"xpsd","name":"Xvoucher Public Service Desk","portalBaseUrl":"/servicedesk/customer/portal/16","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/16/40","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#456e34","headerLinkHoverBGColor":"#456e34","headerBadgeColor":"#456e34"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/57700f34-f799-482d-b005-3523bb9de0af/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTg2ZGE5ZS1jNmY1LTQ2YjQtODgwMi0xODhiYjQ5MDJkYWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU3NzAwZjM0LWY3OTktNDgyZC1iMDA1LTM1MjNiYjlkZTBhZiI6WyJyZWFkIl19LCJleHAiOjE2MTE2MTY2MTcsIm5iZiI6MTYxMTYxNTk1N30.ctdRZnqMDBKu1-SFvYIKNnphjCzEaoLsgjF7gfVgip8&client=2986da9e-c6f5-46b4-8802-188bb4902daf&mode=fit","logoId":"57700f34-f799-482d-b005-3523bb9de0af","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Xvoucher Service Desk!","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"COVID-19 Information ","userInitialAnnouncementMessageWiki":"If you need to reschedule due to illness, are exhibiting flu-like symptoms, or have been directed to self-quarantine by their local health authority you will need to contact the test provider directly as their system won’t accept the same voucher code twice. <a href=\"https://home.pearsonvue.com/aws/contact\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Pearson VUE Candidate Support Services</a> <a href=\"https://www.psionline.com/contact/form/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">PSI Candidate Support Services</a> Update March 23, 2020 AWS Certification is actively working with their vendors to implement an extension to recently expired and expiring vouchers. AWS will make updates here: <a href=\"https://aws.amazon.com/certification/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://aws.amazon.com/certification/</a>. Please check back to this page l and the AWS webpage for the most recent information related to voucher expiration extensions. We expect an update in the coming days. Thank you for your patience","translations":{"en-US":{"helpCenterTitle":"Welcome to the Xvoucher Service Desk!","sharedPortalName":"Service Desk","announcementHeader":"COVID-19 Information ","announcementMessage":"If you need to reschedule due to illness, are exhibiting flu-like symptoms, or have been directed to self-quarantine by their local health authority you will need to contact the test provider directly as their system won’t accept the same voucher code twice.\n[Pearson VUE Candidate Support Services|https://home.pearsonvue.com/aws/contact]\n[PSI Candidate Support Services|https://www.psionline.com/contact/form/]\nUpdate March 23, 2020\nAWS Certification is actively working with their vendors to implement an extension to recently expired and expiring vouchers. AWS will make updates here: https://aws.amazon.com/certification/. Please check back to this page l and the AWS webpage for the most recent information related to voucher expiration extensions. We expect an update in the coming days. Thank you for your patience","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d638a","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"16","key":"xpsd","projectId":11803,"serviceDeskId":16,"name":"Xvoucher Public Service Desk","description":"Welcome! You can raise a support request from the options provided below.","portalBaseUrl":"/servicedesk/customer/portal/16","onlyPortal":true,"reqTypes":[{"id":"147","name":"System Issue","descriptionHtml":"","callToAction":"System Issue","introHtml":"Request for change","icon":10832,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[33],"key":""},{"id":"134","name":"Voucher Issue","descriptionHtml":"","callToAction":"Voucher Issue","introHtml":"Voucher code not working; Unable to locate voucher","icon":12015,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12015","groups":[33],"key":""},{"id":"129","name":"System Issue ","descriptionHtml":"","callToAction":"System Issue ","introHtml":"Received an error message; Page not populating","icon":12005,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12005","groups":[33],"key":""},{"id":"159","name":"Sales Issue","descriptionHtml":"","callToAction":"Sales Issue","introHtml":"Any issue to be addressed to Sales","icon":11996,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11996","groups":[],"key":""},{"id":"153","name":"Tax Issue","descriptionHtml":"","callToAction":"Tax Issue","introHtml":"Any Tax configuration issue","icon":11985,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11985","groups":[],"key":""},{"id":"154","name":"System Issue","descriptionHtml":"","callToAction":"System Issue","introHtml":"Requires investigation","icon":10832,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"135","name":"Other Support ","descriptionHtml":"","callToAction":"Other Support ","introHtml":"Miscellaneous support","icon":11987,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11987","groups":[33],"key":""},{"id":"136","name":"Tax Issue","descriptionHtml":"","callToAction":"Tax Issue","introHtml":"If you have a VAT/Tax ID for tax exemption; Tax questions","icon":12009,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12009","groups":[33],"key":""},{"id":"151","name":"ISACA","descriptionHtml":"","callToAction":"ISACA","introHtml":"ISACA related issues","icon":11975,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11975","groups":[],"key":""},{"id":"150","name":"Juniper","descriptionHtml":"","callToAction":"Juniper","introHtml":"Juniper related issues","icon":11974,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11974","groups":[],"key":""},{"id":"152","name":"Credit Card Issue","descriptionHtml":"","callToAction":"Credit Card Issue","introHtml":"Issues with credit card payments","icon":11976,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11976","groups":[],"key":""},{"id":"155","name":"Vouchers out of stock","descriptionHtml":"","callToAction":"Vouchers out of stock","introHtml":"Out of Stock issues","icon":11988,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11988","groups":[],"key":""},{"id":"133","name":"Account Issue","descriptionHtml":"","callToAction":"Account Issue","introHtml":"Trouble logging in or resetting password","icon":12016,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12016","groups":[33],"key":""},{"id":"149","name":"Wires","descriptionHtml":"","callToAction":"Wires","introHtml":"Wire transfer","icon":11981,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11981","groups":[],"key":""},{"id":"137","name":"Customer Onboarding","descriptionHtml":"","callToAction":"Customer Onboarding","introHtml":"Help getting setup with Xvoucher","icon":12017,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12017","groups":[33],"key":""},{"id":"156","name":"INTERNAL","descriptionHtml":"","callToAction":"INTERNAL","introHtml":"All internal issues related to Support improvement","icon":11989,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11989","groups":[],"key":""},{"id":"160","name":"Contract","descriptionHtml":"","callToAction":"Contract","introHtml":"","icon":11997,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11997","groups":[],"key":""},{"id":"157","name":"Vendor Onboarding","descriptionHtml":"","callToAction":"Vendor Onboarding","introHtml":"Requests for W9 Xvoucher forms i.e.","icon":11993,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11993","groups":[],"key":""},{"id":"158","name":"Supplier Issue","descriptionHtml":"","callToAction":"Supplier Issue","introHtml":"Issues caused by supplier systems, non Xvoucher issues","icon":11995,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11995","groups":[],"key":""},{"id":"163","name":"COVID 19","descriptionHtml":"","callToAction":"COVID 19","introHtml":"","icon":12019,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12019","groups":[],"key":""},{"id":"161","name":"Report as SEV1 incident","descriptionHtml":"","callToAction":"Report as SEV1 incident","introHtml":"","icon":10832,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"162","name":"Report as SEV2 incident","descriptionHtml":"","callToAction":"Report as SEV2 incident","introHtml":"","icon":10832,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10832","groups":[],"key":""},{"id":"148","name":"Invoicing","descriptionHtml":"","callToAction":"Invoicing","introHtml":"Issues related to payment","icon":12004,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12004","groups":[33],"key":""},{"id":"164","name":"FRAUD","descriptionHtml":"","callToAction":"FRAUD","introHtml":"Any fraud related issue","icon":12062,"iconUrl":"https://xvoucher.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12062","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[134,133,137,136,148,129,147,135]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a556113-800e-38f1-b117-34f93e6b3eac","appLinkName":"System Confluence","appLinkUrl":"https://xvoucher.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://xvoucher.atlassian.net/wiki/spaces/SUP"},"labels":[],"projectKey":"XPSD","serviceDeskId":16},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"XPSD","userLanguageHeader":"AWS Certification Exam Voucher Expriation: COVID-19","userLanguageMessageWiki":"AWS Certification is actively working with its vendors to implement an extension to recently expired and expiring vouchers. AWS will make updates here: <a href=\"https://aws.amazon.com/certification/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://aws.amazon.com/certification/</a>. Please check back to this page and the AWS webpage for the most recent information related to voucher expiration extensions. We expect an update in the coming days. Thank you for your patience","defaultLanguageHeader":"AWS Certification Exam Voucher Expriation: COVID-19","defaultLanguageMessage":"AWS Certification is actively working with its vendors to implement an extension to recently expired and expiring vouchers. AWS will make updates here: https://aws.amazon.com/certification/. Please check back to this page and the AWS webpage for the most recent information related to voucher expiration extensions. We expect an update in the coming days. Thank you for your patience","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://xvoucher.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}